The team leader will be responsible for managing and operating the ongoing information systems, networks, and wireless communication, while providing technical support to all users

The role includes managing a team of technicians, ensuring the availability and integrity of digital infrastructures, overseeing telephony and communication systems, and adapting technology to the various needs of the organization

:Responsibilities

User Support: Providing technical support to users, resolving technical issues in real-time, and training on the use of technological systems

Communication and Networks: Managing and maintaining communication networks, including wireless networks, installing and updating communication equipment, and monitoring network performance

Technician Management: Supervising and training the team of technicians, assigning tasks and projects, and ensuring adherence to schedules and quality of execution

Telephony Systems: Maintaining and managing telephony systems, including VoIP-based telephony, installing and updating telephony equipment, and troubleshooting

Security Control: Ensuring information security in the organization, including protection against cyber-attacks, updating security software, and managing access permissions

:Required Skills

Technological Knowledge: Deep understanding of wireless network technologies, communication, and telephony systems. Familiarity with Microsoft Azure, Microsoft Intune, Juniper Network, LTO backups

Management Experience: Ability to manage a professional team, assign tasks, and supervise execution

Problem-Solving Skills: Ability to quickly and efficiently identify and resolve technical issues

Interpersonal Communication: Excellent interpersonal communication skills, including training and supporting the team and users

Information Security: Knowledge and experience in the field of information security and protection of technological systems

Service: Ensuring a high level of service, short response times, and efficient resolution of issues for the organization’s employees and suppliers. Managing a service call system and tracking issue resolution

:Experience and Education

Professional Experience: At least 5 years of experience in IT management, including experience in managing technical teams and overseeing technological projects

Certifications: Professional certifications in the fields of networks, communication, and information security will be a significant advantage